Returns Information & Refund Policy

We believe that the freedom to change your mind is so important when making an online purchase decision. If you decide you would like to return your item, we offer a 14 day hassle free returns period on items returned in their original "as sold" condition, entitling you to a full refund or exchange.

Watches bought in person at our showroom come with a 14 day exchange policy.

To make a return, please contact us by email or phone to register your return. After receiving confirmation from a member of our concierge team your order may be returned via post or in person at our London store. Please note that it is the buyers responsibility to ensure that returns are received at our address. We would recommend tracking your shipment.  

All returns must be pre-authorised with Triple Crown and include a returns reference inside the shipment. 

Your payment will be refunded, excluding the delivery cost within 5 working days from receipt of your returned goods. 

Any customs or duty charges incurred at the time of the original order are final and will not be refunded.